Return & Refund Policy

At DreamLandSplash.shop, we want you to be completely satisfied with your purchase. If for any reason you are not, our Return & Refund Policy is designed to make the process simple, fair, and transparent.

Eligibility for Returns

Customers may request a return within 30 days of receiving their order. To be eligible:

  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.
  • Products such as inflatable pools or tubs must not have been filled, installed, or used.

Non‑Returnable Items

For health and safety reasons, certain items cannot be returned:

  • Products that have been installed or assembled.
  • Items damaged due to misuse or neglect.
  • Clearance or final sale items marked as non‑returnable.

Return Process

To initiate a return, please contact our Returns Department at returns@dreamlandsplash.shop. Our team will provide instructions and a return authorization number.

Steps:

  1. Email us with your order number and reason for return.
  2. Receive a return authorization and shipping instructions.
  3. Ship the item back to us using a trackable method.
  4. Once received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

If approved, refunds will be processed to your original payment method within 7–10 business days. Please note:

  • Shipping fees are non‑refundable unless the return is due to our error.
  • Partial refunds may be issued for items not returned in original condition.
  • Bank wire refunds may take longer depending on your financial institution.

Exchanges

If you wish to exchange an item for a different size, model, or product, please contact us. Exchanges are subject to product availability and may require additional payment if the new item is of higher value.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund at no additional cost to you.

Customer Responsibilities

  • Ensure items are packaged securely to prevent damage during return shipping.
  • Cover return shipping costs unless the return is due to our error.
  • Provide accurate contact information for refund processing.

Contact Us

For questions regarding returns or refunds, please contact:

Email: support@dreamlandsplash.shop

Returns: returns@dreamlandsplash.shop